MonsteadpeakHere to keep your account secure.
Have a question about your account, its protections or FCA-aligned procedures? Our support team is glad to help. Get in touch and we will reply as soon as we can.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: Mon-Fri, 9:00-18:00 |
| Abuse report - /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you contact us
Which channel to use
Email suits anything with a document attached - identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call than in four messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in order of arrival.
Details worth including
Your registered email address and the approximate date of whatever you are asking about are enough for us to locate the account. Never send a password, a full card number or a one-time code - no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately rather than joining the standard queue.
Before you write to us
Most questions already have an answer published on the site, and checking first is usually quicker than waiting for a reply.
- Straight answers on security and risk. - costs, withdrawals, verification and minimum deposits.
- A regulated process, step by step. - what happens after you register, step by step.
- Pricing - what protections apply to your account and funds.